Strategic Management of Emirates Airline

strategic focus of Emirates phone linelineAbstractThis Assignment includes three set outs. The offset printing part is strategical planning of Emirates air duct. The second part discusses the suit of finales which argon do in different aims of Emirates and explain the knowledge dodgings employ in these state aims. The last part highlights the ethical issues involved in the bearups bringes.Part 1 Strategic planningThe purpose of this part is to consider the over all strategic management process and consider what is happening in the environs in order to try on how those happening may affect the giving medication. In make upition in that location is a consideration of placements strengths and weaknesses and the opportunities and treats that has significant impact on the fundamental law process.Company overviewEmirates is a national airline of Dubai in the Middle East. Emirates flees to over 100 destinations in 60 countries around the world from Dubai foreign Airport with a authorise of 137 aircraft. Emirates Air line has been existed for 25 years. Although Emirates is a young airline, over integrity decade it has become one of the to the highest degree respected brands in the world. The detect of their success is utilise pertly technology and instruction strategys in their line of business processes. (Emirates group, 2010)Companys mission planetaryly, Emirates growth has never been lower than 20 per cent annually, and the airline has recorded an annual profit in every year since its ternion in operation. Their effort is to continue their explosive growth and increment the ploughshargon of this growth.Mission statement analysisThis analysis will jockstrap organization to reveal objectives, goals and plans for achieving them which ar important for the long term survival in the effort.In any organizations, managers need to focus their efforts and resources on long-term, public objectives, and provides a foundation for shor t-term, specific objectives in order to achieve their mission statement. (Robson 1997)General objectivesAs mentioned in mission statement, Emirates is trying to increase the percentages of their annual benefits.Emirates carried 21.2 gazillion passengers and 1.3 million tonnes of cargo during the previous years (Annual report, 2010), and they need to carry millions much across a growing network of international destinations if they call for to increase their profit. Therefore their aim is to provide the scoop up service in the industry in order to w be more passengers and cargo.Specific ObjectivesCurrently, Emirates leakages account for round 40 per cent of all flight apparent motions in and out of Dubai foreign Airport, and their briny aim is to increase this market-sh be to 70 per cent by hold on of 2010 without compromising the re throw offation for quality.Moreover, they are trying to add 18 raw(a) passenger aircraft to their fleet, increase seating capacity by 14 per cent. They withal plan to increase frequencies on many existing routes as puff up as expanding cargo capacity by 17 per cent. These specific objectives are all to support the general objective which mentioned above.Environmental analysisThe organizations environs is an important point to be considered by managers because environmental factors can significantly modulate organizational operations. Good managers must be aware of their organizations environment and know how any changes may affect the organization and their organizations avail satisfactory resources. (Robson 1997)remote control environmentRemote environment analysis lists all those events, issues and facts which will influence the company performance, but over which they have little influence and those facts are ordinarily out of control.Nature of the environmentThe United Arab Emirates (UAE) has the seventh largest be oil, according to the Oil and Gas Journal in January 2009. Because of this geography, United Ar ab Emirates has loaded indwelling resources and high sum of natural resources of fuel. The availability of large amount of fuel in UAE athletic supporters Emirates to provide fuel for its aircrafts much easier than its airline companies. ( stage business currents, 2007) policy- fashioning challenges nonpareil of the reasons that had significant impact on Emirates was experiencing a downturn of their competitors because of the disconnection War. Gulf War was a war which took emerge in the Persian Gulf between 2 August 1990 and 28 February 1991. Because of this political war, Emirates was the further airline to fly in the last ten days of the war. (Press, 2001)EconomiesDubai International Airports Terminal 3 was built exclusively for the use of Emirates at a cost of $4.5 billion. Terminal 3 is the largest building in the world by floor space. The influence of this environment is that many people may want to use this flight in order to visit the largest building in the world e ven though they have other choice of airlines.(Caswell, 2008)industrial environmentUnited Arab Emirates (Dubai), which was a fishing village at the grey end of the Arabian Gulf, has grown to become one of the leading dispense center of the Middle East. Large number of businesses and trades are running in there. This influences Emirates Airline deeply because many people start coming to Dubai from negociate and in addition many people need to flight to other countries. Emirates, by providing respect fitting airline services, is one of the high prerequisiteed airline in this country. work up analysis gussy up analysis is a basic tool for analyzing the organizations status. SWOT analysis addresses organizations strengths, weaknesses, opportunities and threats.A SWOT analysis defines the relationship between the knowledgeable and external appraisals in strategic analysis. It is an exercise in identification and analysis. Analysing the report factors of the environment and the fu ndamental internal strengths and weakness of the organization will table service dictate the strategies appropriate to the firms. (Robson, 1997)StrengthStrengths are the positive internal factors that add value to the company.New business ideaOne of the facts that makes organizations stronger is when they create a untested business idea. In 2005, Emirates began flying non-stop to New York. This happened when scarce Delta Air Lines had the same service. Therefore Emirates started to give a service which was not provided by so many airlines, and that helps them in increasing the number of their customersReputation some other internal factor that makes the business strong is having good reputation among customers. For physical exertionIn 2009, Emirates was voted the fifth better(p) airline in the world by research consultancy firm Skytrax.*Skytrax is a United Kingdom- showd consultancy, the public face of Inflight look ServicesCompetitive advantageEmirates has won some competitiv e advantages which do this company as one of the good airlines. To answer this question that how Emirates is able to retain its competitive position in the industry, looking at how good Emirates is serving its products could be the answer. Product in Emirates is the services that airline is providing for its customers much(prenominal)(prenominal) as flight, food.FlightEmiratess offering is divided into three main lines The prime(prenominal) Class seat, the Business class seat and the Economy class. In all three classes passenger are provided by high quality and homey set, in-seat laptop baron-outlets, and an ICE frame on a LCD screen. Business and firs class have more facilities include massage function, privacy partition, winged headrest with six- style movement, two individual reading lights and an overhead light per seat, in-seat power supply, over 600 channels of entertainment on ICE.Emirates was the first airline in the world to introduce a personal entertainment carca ss on a commercial aircraft and that was a good reason for them to gain completive advantages.WeaknessesThese are the negative internal factor that destroys values of company or put the company in risk.Actually it is difficult to hypothesise what are the weaknesses Emirates, because Emirates is considered as one of the most respected travel brands around the world. However there are still some weaknesses that Emirates need to improve. I can say that one of the Emirates weaknesses is having expensive ticket price especially for the business and first class. Emirates started to lose some of its customer when Qatar Airline offered the same flight with cheaper tickets.OpportunitiesOpportunities are external positive factors that represent the reason for an organization to exist and develop.One of the opportunities that can add value to the company is having partners, agencies or distribution. Emirates has 6 subsidiaries and its name company(Emirates Group). These subsidiaries which ar e operating separately can give Emirates benefits.Emirates SkyCargoSkywardsEmirates semiofficial StoreEmQuestEmirates Aviation CollegeEmirates EngineeringThreatsThreats are external negative factors which could place the organization mission or operation at risk.Market demandIn the commercial airline industry, unfilled seat on a regularly scheduled flight represents a threat cost to the operator. Although Emirates approach to offer the best services for the travellers, it is not possible all the seats get fill during all the flights.Competitor intentions other threat that ability be danger for Emirates is its competitive in the market. While Emirates has one of the most modern fleets in the industry, and has service takes make other airlines to emulate, and start using the same strategy that Emirates is using.(Williamson et al. 2004)Part 2 nurture agreement abridgmentThere are four managerial levels in any organization that are responsible for organizations plans and decision s strategic, tactical, knowledge and operation levels. In this section, first the sheath of decisions that make in each level is discussed. Later, the development arrangings which are utilise to help the managers to make the right decision in that level of organization are listed. (Laudon, 2001)Strategic LevelDecisions in strategic levelIn strategic level senior managers need to develop their skill of making the best decision possible. This font of decision usually concerns about general direction, long term goals. These decisions are the least structured but they could have significant impact on the future of the organization.One type of decisions that is made in the strategic level is planning for gaining long term benefit, which is the Emirates objective. This type of decision could require managers to add new destination in their flight schedules.Another long term decision in Emirates is demoraliseing new air plane (Airbus 380). Buying a new aircraft is a strategic decisio n because manager should consider this decision is it going to benefit them in future or not.Information systems in strategic level executive director Support form (ESS) is the type of information system which is used in strategic level in order to help senior managers make strategic decisions.A mentioned, making profit is one of the Emirates goals. Profit supplying agreement could help the organization to catch this aim. Profit planning system sets a profit target for the coming period. It is like a summarized meter reading of estimated income statement. It starts with a forecast of expected gross revenue and desired percentage for earn profit keeping in view the market conditions.Another information system used in Emirates is Facilities Location system which helps manager memory access to external information decide where to locate new facilities. This type of system will help in assemblage, analyzing and summering the key internal and external information used in the busin ess.Tactical LevelDecisions in tactical levelDecisions in tactical level support the strategic decisions. They tend to be medium range, medium significance, with moderate consequences. The data used to lug this type of decision is usually found in summaries of routine exploits e.g. sales orders from the future(a) level or classification. (Laudon, 2001)For utilisation in Emirates one of the main strategic decisions is to increase the profit of the year. Therefore the tactical decisions which are made by middle level managers would be how middle process could help this decision to be successful. The data used to drive this type of decision is usually found in summaries of routine transactions e.g. sales orders from the next level or classification.Decision about determining ticket prices or producing a low priced ticket, or offering some seasonal promotion in order to attract more customers are those kind of decisions which are made in tactical level. Another tactical decision in Emirates could be determining optimal booking policy for multiple fill in classes.Information systems in tactical level prudence information system (MIS) and Decision-support system (DSS) are two important information systems which support movement level. oversight Information trunk mainly concerns with internal sources of information and usually takes data from the work bear on Systems and summaries it into a series of management reports. (Laudon, 2001)Budgeting System which used to prepare short term budgets is an example of this type of system. all(a) the Emirates annual reports are provided by such system and they will be used by the middle managers.Another system which is used in Emirates is Pricing Analysis System which is for determining ticket prices and promotions.Decision-support system (DSS) is also one of the important systems specifically to help management make decisions in situations where there is uncertainty about the possible outcomes of those decisions. This system helps in crowd relevant information and analyzes the options and alternatives. Then the system provides spreadsheet and databases to create what-if models, and provide managers with the best decision to choose. (Robson 1997)A example of DSS in Emirate is Compensation Analysis System. This system provides a comprehensive overview of the organization expenditure, monitor wages, salaries and benefits for the manager and they are able to plan.Knowledge LevelDecisions in knowledge levelThe decisions in this level are made by engineering and designer. This type of decisions involve creating new investment, designing new career paths and identifying new markets. The information which is needed for this level is structured internal knowledge such as research reports, product-oriented market metrical and techniques and methods. (Robson 1997)Information systems in knowledge levelKnowledge Management systems are used in knowledge level. The aim of theses system is to take documents w ith knowledge embedded in them, such as memos, reports, presentations, articles and store them in a repository where they can be retrieved easily. Examples of such system areCompetitive Intelligent System which works based on a detailed business model that identifies what information it should collect.Market Analysis System which provides tools for analysis of financial markets using technical analysis.Operational LevelDecisions in operational levelOperational decisions are every day decisions and used to support tactical decisions. In the operational level the daily sine qua non are reviewed in order to make the decision. Thus, the operational decision is super structured and their impact is immediate, short term, short range. The data used to drive this decision type is usually prescribed or defined in the procedures and rules of the organization. (Laudon, 2001)Information systems in operational levelAn Operational Information System is a class of information system which provid e information base for the day to day operation of the airline. In this system the information about lights, passengers, crew, situational, and environment gather. Some of these flows are carried by additional information such as passenger booking via the internet and form the travel agencies.Transaction Processing System is one of the current systems in airlines companies to support of transaction and analytical processing on newly received operational information. This system includes source concentration, event derivation, and the ability to provide initial view or states of operational data to applications, where subsequently received events update these view.Order Processing System is another system which is used in operational level and keeps track of daily orders and transaction.Part3 honourable issuesThere is no doubt that with help of Information Technology and Information Systems human activities will be do more efficient and effective. However some concerns have been ri sen in use of goods and services of IS/IT that may make them to be unethical.Ethical issues in usage of ITOne of the main concerns about the information technology is Internet. Internet has been changed the way people used to live. Nowadays people shop through internet, buy ticket online, communicate with friends, family, college in the other side of the word, and that means traditionalistic business such as travel agents have lost their customers to the new competitor which called internet.The other viewpoint of using internet is internet crimes (hacking into data, refutation of data). Internet has broken all the boundaries of personal securities. That could be a large harm for a organization if their private data be stolen.Ethical issue in usage of ISDevelopments of information systems also involve ethical considerations in how information is used.As mentioned information systems provides information to managers in organization to make plan and decision. The question is that Do managers make legal decisions?On the other hand information systems are all about gathering information, analysing data. The ethical issue of this fact is that, are the information collected in ethical way.Geographic Information System is a good example for show the unethical aspect of usage Information Systems.American satellites battleground the earth, scanning for various kinds of data, which can then be used in a GIS. Analysis of resulting data tells researchers a great deal about, for instance, natural resources located in other countries.The problem is that poorer countries, without the financial resources to send up their own satellites, claim that the U.S. is taking information from them without any kind of payment. culminationWhat is most concern in decision making not only is Is this a right decision but also is Is this decision the best decision. Managers will always need to access to the useful information in order to make the best decision.An organization should have several types of information systems operating at the same time. The success of an organization which has information system in all the departments such as Finance and Accounting, Sales and Marketing, Manufacturing and gracious resources department is guaranteed.Here are two more information systems that I think will help Emirates to have better servicesIn a company like Emirates which has 6 subsidiaries, Partner Relationship Management (PRM) is a system for improving communication between Emirates and their channel partners.Another recommended system for Emirates is Customer Relationship Management (CRM) to help them stay clam up to existing customers. Skyward is the famous Customer relationship Management system for Emirates. Considering the strong competition in todays market, they need to improve their CRM performance in order to increase the number of loyal customers. 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