'Information Use Essay\r'

'In at once’s channel environment culture is the most serious as plume a business has, this training garters to support, maintain, develop and put over its daily activities. The next logical maltreat is implementing a body that is conducive and accommodate towards this goal. With the help of its information ashes, and its information engineering science department, managers, cut-rate gross exchanges people, the operations department and others with rise to power to this information have a skilled bastard to help them do their take a shit on a daily basis.\r\nThe complex body part of the information system is paramount on how accessible this information is to the people that estimate upon it to complete their normal officiateday. The managers and IT department work closely together to agree upon and specify on an information system that entrust be feasible to the business itself, so setting up a system that will be beneficial to the business itself. In my previous workplace, this was a in truth estate comp whatsoever that focuse on gyp sales and give modifications.\r\nOur information was provided by the homeowner, this information consisted of their mortgage statement, swan records, hardship letters describing why they undeniable the miserable sales or the loan modification, and a list of their debt-income ratio and any(prenominal) foreclosure information. The database we worked on was a system c wholeed Salesforce; this system enabled us to keep track of the c anys we had to watch and document solely details of that call. It contained all of the information we needed to run this task, it held guests relevant data, the banks that we dealt with and a method to track the goals we had to accomplish each week.\r\nThis system was also an ERM (electronic records counsel database) we had the faculty to scan and upload relevant node information such as three months of bank statements, paystubs, and hardship letters, foreclosu re nonices and authoritative mortgage statements. It was genuinely drug user well-disposed and had the ability to be modified towards the necessitate of the company victimisation it. That being verbalise wariness asked us to make suggestions on what additions we saw or felt that would help make our jobs easy and to a greater extent efficient.\r\nThe short sale team do several(prenominal) suggestions to add to Salesforce, thereby making it more specified for our daily tasks. The short sale team was not the only ones using Salesforce, our sales team that generated the leads or clients were the archetypical line of defense; they had to enter the client’s information into Salesforce and scan all the documents related to a homeowner’s situation. The sales team was also amenable for contacting the homeowners to send updated and current documents pertinent to their short sales or loan modifications.\r\nIn essence Salesforce was also used as a data management syste m, it had the ability to store all data, generate sales reports, processing, integrating, distributing, securing, and archiving data effectively for current and rising use. Accessing Salesforce was readily available if we were out of the billet as well, we had the capability to log in and view reports, or if a pertly client was added, and if we needed information to set up an appraisal that was requested by the bank before the short sale was approved.\r\nThis ability was actually handy for the reliable estate agent and the processor discourse the account, the ability to access the main database with all pertinent information about the client away from the slur was an excellent tool that Salesforce offered. Maintenance of Salesforce was managed by our small IT provide, any problems with the system was corrected or rigid very quickly, as the licenses held by Salesforce enabled the IT staff to manage the database as an in-house system, therefore they did not have to contact an yone with any issues.\r\nAt the same time the permissions on Salesforce were very strict, a person’s user id and password only allowed access to real parts, the short sales team could not modify or change anything, peculiarly any client information or access the sales departments input and vice versa. This made sense, because there was very important information on the database, the client’s financial data and mortgage information, very sensitive information.\r\nIn essence, the database that the company used in my opinion was user loving and seemed to address the needs of the business, in this subject area a real estate office that held important and sensitive financial data, faith reports and mortgage information. The system enabled us to detention the flow of information and daily activities easy, made access to running reports quickly and efficiently. Further, management was able to view and track cessation of daily tasks and weekly goals to generate reports quickly.\r\n'